Frequently Asked Questions
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I ask for a 24 hour notification before your appointment. If I cannot fill the spot, I will require a cancellation fee of 50% of the missed appointment. This cancellation fee applies to no-show appointments and if you are more than 15 minutes late.
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Filling out a form before we book an appointment makes sure that I have a great idea of what type of services you’re needing. It asks initial consultation questions that help us get right to booking. These types of questions make sure I book the exact appointment we need so you can be assured you’ll have the appointment time you need.
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You can reach me anytime via my email: elliesmith.aloha@gmail.com. I will try to respond within 24 hrs during the week.
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Getting started is simple. Fill out the appropriate New Guest form and I will be in touch. Once we have our first appointment, you can reschedule in the salon or online.
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We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
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We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.